Verifying Your 123chat Account Identity
Verification on 123chat is how we connect your account to a real wallet owner — it protects your balance and makes sure withdrawals can only go to you. The process asks for a government-issued photo ID and a clear photo of the mobile wallet number linked to your account. Upload both through the account settings section; our team reviews submissions and updates
your status. A verified account has no hold placed on withdrawal requests that would otherwise sit pending due to unconfirmed identity. Think of it as a one-time step that keeps your account and your bKash, Nagad or Rocket wallet secured against unauthorised access.
- Prepare your photo ID — A national ID card or passport is accepted. Make sure the document is clear, unobstructed and fully visible in the photo you upload.
- Confirm your wallet number — Submit a screenshot or photo showing your active bKash, Nagad or Rocket mobile number so we can match it to your account registration.
- Upload through account settings — Go to the verification section inside your 123chat account, attach both documents, and submit. You'll receive a status update once reviewed.
- Verified status unlocks withdrawals — With a confirmed identity on file, withdrawal requests process without an identity hold. This step is permanent — you won't repeat it for future payouts.