Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a 123chat account — covering deposits, withdrawals, account conduct, and eligibility depending on your local law and region. Read them before you start, so there are no surprises later.

Account eligibility by local lawbKash, Nagad, Rocket deposit rulesWithdrawal and verification conditionsAccount suspension and closure termsJurisdiction-dependent access
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123chat Terms That Cover How Your Account Works
HOW WE OPERATE

How 123chat Handles Your Account Under These Terms

Our terms are not just legal text — they describe the actual steps we take when your account is active. From wallet verification to account security, here is how we handle the areas these terms cover.

Account Security Your account is protected by OTP verification on login. If we detect unusual access, we may suspend the account and contact you through your registered mobile number before restoring access.
Data and Identity We retain the information you provide at registration and during wallet verification. This is used to confirm your identity when you request a withdrawal via bKash, Nagad, or Rocket.
Wallet and Payment Rules Every deposit and withdrawal is logged against your account. Disputes about transaction amounts must be raised within the period stated in these terms, with your transaction reference ready.
Requesting Changes or Closure You can request account closure or a data review through live chat or email. We process closure requests after any pending withdrawal is cleared and your wallet balance is settled.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account under these terms, our support team can help. You can reach us through live chat, email, or our in-app messaging channel. When contacting us about a terms-related matter, include your registered mobile number and the nature of your query so we can locate your account and respond accurately.

Live Chat Start a chat from the account menu. Our support team handles terms queries and account-related questions through live chat during available hours.
Email Support Send your terms or account query to our support address. Include your registered bKash, Nagad, or Rocket number so we can verify your account quickly.
In-App Messaging Logged-in users can raise a terms dispute or account question directly through the message centre inside the 123chat mobile interface.

Common Questions About These Terms

The questions below cover what real account holders ask about how these terms apply to their wallets, access, and account rights on 123chat.

Yes. All local wallet deposits — bKash, Nagad, Rocket — are governed by these same terms. The deposit rules, reversal conditions, and verification steps apply regardless of which wallet you use.

We may suspend or permanently close your account if a breach is confirmed. Any balance in your account wallet at that point is subject to review before release, as stated in the terms.

Access depends on your local law and eligible region. We do not confirm legality on your behalf. You are responsible for checking whether online gaming is permitted where you are before opening an account.

Contact support through live chat or email with your transaction reference and registered wallet number. Disputes must be raised within the timeframe set out in the withdrawal section of these terms.

The updated version replaces the previous one on this page. We recommend checking this page periodically. Continued use of your account after any update means you have accepted the revised terms.

Submit a closure request via live chat or email. We settle any pending withdrawal first, then clear your wallet balance before confirming the closure under the conditions in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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